Consultation
Interact with, listen to and learn from the people you serve. The only way we can find out what customers want, is by asking them. This can be done through surveys, suggestion boxes and by talking to- and listening to our customers.
Redress
When people do not get what they are entitled to from the Public Service, they have a right to redress. When this happens, and complaints are made, citizens should receive a sympathetic and positive response. This means that the public servant should apologise and then advise on a solution that will be offered regarding the problem.
Service Standards
The standards we set are the tools we use to measure our performance. It’s important to have set service standards that guide exactly what service is delivered and to what quality or standard.
Access
All citizens have the right to equal access to the services to which they are entitled. Public servants have a special role to play in making access ‘easy’, to make sure that those who need extra assistance get it. This especially applies to disabled people, illiterate people and indigents who may have difficulty accessing government services.